Title: Campus Support Technician II

Department: DT Campus Support Services

Campus Location: South Campus

Employee Classification: CSV - Computer Sciences

Position Type: FT - Regular

Grant Funded: No 

Compensation Details:  Starting Pay - $45,864

Work Hours: Standard hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
Additional hours: Evenings and occasional weekends as needed

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant:

Job Summary:

Reporting to the Coordinator of Campus Services, the Campus Support Technician responds to staff requests for technology, equipment, support and supplies, performs minor repairs on equipment and assists with inventory. The position produces instructional and promotional videos at the campus level using digital media and functions as a liaison to faculty, staff, and students with technology needs. The position troubleshoots and repairs technology equipment, as well as installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance/training to system users.

Primary Duties and Responsibilities:

Essential Performance Requirements*
Completes scheduled technology setups; ensures equipment is in good operating condition
Ensures correct software, firmware, and updates are done to the integrated systems
Provides system testing and troubleshooting expertise on high-end A/V integrated control systems (i.e., Extron/Crestron)
Responds to emergency calls for assistance/Performs repairs/adjustments on equipment
Responds to faculty and administrative requests for technology support; provides AV orientation to faculty and clients using the technology so they can utilize it effectively
Assists with maintaining inventory of all campus technology equipment
Assists in the production of digital media classroom instructional materials and marketing videos for the campus as well as maintenance of all associated documentation in the pre-production, production, and post-production stages of the video process (i.e., familiar with Adobe CS6/Premie, etc.)
Assists with the installation and preparation of technology for events
Assists with equipment troubleshooting, maintenance, and research
Responsible for maintaining the schedule of campus events related to technology
Assists the district Video Support team and the Video Conferencing team as needed
Inspects microcomputer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery
Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer
Enters commands and observes system functions to verify correct system operation
Instructs user in use of equipment, software, and manuals
Answers client's inquiries in person and via telephone concerning systems operation
Diagnoses system hardware, software, and operator problems
Assists with scheduling requests for equipment and software for classrooms

Service Excellence
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the Coordinator of Campus Services

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

High school diploma or GED and two (2) years' working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience

Preferred Qualifications:

Associate's degree
Crestron or Extron Certification

Knowledge, Skills and Abilities:

Knowledge of Creston and Extron equipment
Knowledge of advanced computer graphics and computer networking
Skilled in using and supporting microcomputers
Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication
Skilled in using computerized platforms and applications, as well as enterprise systems, including word processing, spreadsheet, and presentation software
Ability to work effectively in a collaborative environment
Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations while exhibiting strong attention to detail and organization
Ability to proactively and independently align objectives, determining if supporting tasks are being completed accurately, timely, and advancing goals

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally exert up to thirty-five pounds of force, up to twenty pounds of force frequently, and/or up to twenty pounds of force constantly having to move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.