Title: Learning Commons Associate - Supplemental Instruction

Department: SE Campus Learn Center

Campus Location: Southeast Campus

Employee Classification: ISP - Instructional Sup

Position Type: PT - Temporary

Grant Funded: No 

Compensation Details:  Starting Pay - $16.55

Work Hours: Monday - Thursday 8:00am - 9:00pm and Friday 8:00am - 5:00pm; Occasional weekend hours are required during peak times

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant: This is a part-time position, with a maximum of 19.5 hrs. per week

Job Summary:

Reporting to the Learning Commons Managing Associate - Supplemental Instruction, the Learning Commons Associate - Supplemental Instruction will provide front-line customer service to students, employees, and the public at the College. The incumbent is responsible for cross-training in multiple areas and will be able to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons.

Primary Duties and Responsibilities:

General and Working Area-Specific Essential Performance Requirements*

General
Provides guidance to students, faculty, staff, and the community on the relevant resources to meet needs
Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication
Monitors the Learning Commons to ensure user behavior policies are followed
Answers questions about the Learning Commons and its resources and services
Inventories, orders, and checks in materials and supplies and ensures that good safety, housekeeping, and security practices are always followed

Library
Serves as a resource for identifying sources of requested information for learning, research, and engagement
Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and software
Answers questions and assists with troubleshooting and resolving technical issues related to printers, copiers, and scanners
Assists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service desk
Assists with updating and maintaining maker space hardware, software, 3D printers, and other technology including microscopes, iPads, AV equipment, tracking software, calculators, graphic design/video editing software, and other related tools
Provides check-in and check-out services as well as properly shelving library materials
Assists with maintaining the Library website through content review, creation, and maintenance as assigned

Learning Support
Provides tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face-to-face, synchronous online, and asynchronous online modalities
Provides students with appropriate handouts and educational materials as needed
Provides academic coaching and mentoring to current students in need of additional academic support and study strategies
Prepares and puts in place equipment scheduled for use during laboratory teaching sessions
Teaches basic certification, safety, and training courses covering all lab equipment
Prepares and delivers workshops, which may include content creation and updating workshop materials
Partners with faculty for special events in support of classes
Assists supervisor in the delivery of academic boot camps

Service Excellence
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the assigned campus leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

High school diploma or General Educational Development (GED)

Preferred Qualifications:

At least twelve (12) completed college hours with at least a letter grade B in supported course; cumulative undergraduate GPA of 3.0

Knowledge, Skills and Abilities:

Knowledge of principles and processes for providing customer and personal services
Skilled in customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Skilled in active listening including giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to apply critical thinking, specifically using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to apply learning strategies by selecting and using training and instructional methods, as well as procedures appropriate for the situation when learning or teaching new things
Ability to work using a service orientation by actively looking for ways to help people
Ability to talk to others to convey information effectively

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.