Title: Financial Aid Assistant

Department: DT Financial Aid

Campus Location: Northeast Campus

Employee Classification: CLR - Clerical

Position Type: FT - Regular

Grant Funded: No 

Compensation Details:  Starting Pay - $34,424

Commensurate with education and experience

Work Hours: Monday - Friday 8:00am – 5:00pm

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant:

Job Summary:

Reporting to the Director of Financial Aid, the Financial Aid Assistant is responsible for serving as the primary receptionist for current and prospective students for the Financial Aid Office and assisting students with applying for and understanding how to receive financial aid.

Primary Duties and Responsibilities:

Essential Performance Requirements*
Greets current and prospective students in the Financial Aid Office, directing requests and questions to the appropriate party
Provides financial aid application guidance to students, including the process once financial aid has been approved and distributed
Files financial aid records and reports, posts information to records, sorts and distributes mail, copies documents, answers telephone and performs similar duties
Computes amounts and checks totals on various financial aid reconciliation reports
Inputs and retrieves financial aid information in connection with the responsibilities of serving financial aid students

Service Excellence
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the Director of Financial Aid

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

High School diploma or General Equivalency Diploma (GED)
One (1) year's working experience in supporting and serving customers

Preferred Qualifications:

At least one year's working experience providing customer service in an office environment
At least one year's working experience in a college or university setting related to the Essential Performance Requirements
Bilingual in Spanish and English written and verbal

Knowledge, Skills and Abilities:

Knowledge of higher education and college financial aid programs
Skilled in excellent customer service and interpersonal relationships with varied populations, including strong listening, verbal, and written communication
Skilled using computer applications and enterprise systems, including the Microsoft Office suite
Ability to work effectively in a collaborative environment
Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.