Title: Enrollment Coach

Department: DT Student Affairs

Campus Location: TCCD District Offices

Employee Classification: APT - Administrative

Position Type: FT - Regular

Grant Funded: No 

Compensation Details:  Starting Pay - $61,484; Commensurate with education and experience

Work Hours: Monday - Friday 8:00am - 5:00pm, Varies based on campus and district events.

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant:

Job Summary:

Reporting to the assigned department leader, the Enrollment Coach is responsible for recruiting prospective students and providing general advising on future academic and career goals and assists students in identifying and understanding issues and procedures related to successful application and enrollment at Tarrant County College.

Primary Duties and Responsibilities:

Essential Performance Requirements*
Provides proactive outreach, recruitment, and onboarding assistance to traditional and non-traditional students including admissions, TSI assessment, career assessment, financial aid, and scholarship information and assistance in accordance with the mission, goals, and policies of the College
Provides advising to students and groups from connection to entry and introduces career/pathway exploration
Unofficially evaluates and interprets high school and college transcripts and test scores
Makes referrals for Texas Success Initiative Assessment (TSIA)
Provides introductions to the college's academic programs, including Associate of Arts, Associate of Science, Associate of Applied Science, and certificates
Provides enrollment coaching for different student populations seeking undergraduate enrollment, seeking to utilize tuition assistance benefits, or seeking to update industry certification
Communicates internally and externally with students, partners, and stakeholders by e-mail, phone, chat, texting, face-to-face, direct mail, and web
Assist new students with First Time in College (FTIC) Advisement
Assists with college orientation
Leads special projects in support of student success as assigned
Builds and maintains relationships with prospective students through case management
Nurtures relationships with school personnel, community partners, and business and industry
Tracks data for all activities performed and submits monthly reports for funnel tracking
Attends college fairs and recruitment events

Service Excellence
Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the assigned department leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

Bachelor's degree
Two (2) years' working experience related to the Essential Performance Requirements

Preferred Qualifications:

Master's degree in higher education, career advising, counseling, social work, or related area
National Career Development Association (NCDA) Certificate
Bilingual in English and Spanish, with proficiency in both written and verbal communication
At least one (1) year's working experience in providing support services to first-year, and non-traditional students
At least one (1) year's working experience with new student programs in a college or university setting
At least one (1) year's working experience in advising different groups of students

Knowledge, Skills and Abilities:

Knowledge and enthusiasm for the community college mission
Knowledge of student characteristics, campus/college programs, and services available to special populations
Knowledge of career interest inventory testing procedures and outcomes
Knowledge of the admissions, financial aid, and payment processes
Knowledge of TCC programs, degrees, and certificates
Knowledge of TCC program admission requirements and deadlines
Skilled in communication and team building across all areas of the college
Skilled using applications and enterprise systems, including word processing, spreadsheet, and presentation software
Ability to communicate clearly and effectively, both verbally and in writing
Ability to use online student records management systems such as Who's Next and Student Planning
Ability to interpret and articulate assessment/test results for appropriate placement.
Ability to work independently, follow established procedures and regulations, and use discretion and judgment
Ability to work in a case management process environment
Ability to work effectively in a collaborative environment
Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations
Ability to conduct frequent travel within Tarrant County
Ability to work frequently on evenings and weekends in addition to a regular work schedule

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.