Title: Director, Student Success and Advising

Department: SE Student Success & Advising

Campus Location: Southeast Campus

Employee Classification: APT - Administrative

Position Type: FT - Regular

Grant Funded: No 

Pay Frequency: Monthly

Compensation Details:  Starting Pay - 115,500.00; Commensurate with education and experience

Work Hours: Monday – Friday 8:00am – 5:00pm; Flexibility is required, as occasional evening and weekend hours may be necessary based on department needs and are required during peak times

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant:

Job Summary:

This role is responsible for leading staff and sustaining a student-ready culture that promotes collaboration, innovation, excellence, and integrity in student development, enrollment management, academic advising, and campus engagement. In collaboration with the Vice President of Student Affairs, the Director provides vision, leadership, and strategic direction for student support services as well as promotes initiatives that enable the delivery of effective and quality service to students.

Primary Duties and Responsibilities:

Essential Performance Requirements*
⦁ Assists and advises the Vice President of Student Affairs regarding students, personnel, or resource management concerns in a timely manner, while also being responsible for the strategic planning and operational management of offices and staff within the department
⦁ Oversees the operation and delivery of student success programs and activities to include academic advising
⦁ Provides interpretation, oversight, and guidance in implementing student support programs to ensure compliance with internal and external regulations
⦁ Collaborates with academic support services, faculty, academic leadership, and campus leadership to develop strategies that demonstrate a learning community for all special populations to positively impact enrollment, retention, completion, and increase student satisfaction
⦁ Establishes, monitors, and reports on measurable outcomes of student support activities and early and targeted interventions and remediation initiatives
⦁ Coordinates efforts with Academic Affairs to monitor the utilization of academic support services and resources
⦁ Manages departmental budgets and institutional effectiveness plans
⦁ Serves on CARE Team, the college behavior intervention team
⦁ Provides leadership in emergency and crisis situations, including communications to senior and executive level staff.
⦁ Provides leadership and guidance in the analysis, creation, and interpretation of student policies and procedures; reviews and recommends policies and procedures in adherence with State and Federal law
⦁ Evaluates emerging assistive technologies and trains and develops the team as appropriate

General Supervision and Management
⦁ Provides leadership and oversight for departmental activities, including workforce planning, performance management, process improvement, budgeting, and resource allocation
⦁ Focuses on achieving departmental and organizational objectives through effective management of people, programs, and operations
⦁ Leads through supervisors and professional staff by establishing priorities, supporting accountability, and developing team performance


Service Excellence
⦁ Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
⦁ Supports the mission, values, goals, and principles of the College


Supervision
Works under the general supervision of the Vice President of Student Affairs

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

⦁ Master's Degree
⦁ Five (5) years' working experience related to the Essential Performance Requirements in a higher education or university setting
⦁ Three (3) years' experience supervising (e.g., managing, evaluating the performance of others; leading projects or processes)

Preferred Qualifications:

⦁ Doctoral degree in Higher Education, Educational Leadership, Student Affairs, Counseling, or a closely related field
⦁ At least one (1) year's working experience at a community college related to the Essential Performance Requirements
⦁ Two (2) years' working experience in providing leadership for academic advising or a comprehensive advising/student success operation, including areas such as degree planning, case management, pathway-based advising, academic progress, student referrals, or proactive advising interventions
⦁ Three (3) years' of leadership experience in higher education, including experience supervising professional staff and overseeing the operations of a department or functional area

Knowledge, Skills and Abilities:

⦁ Skilled in delivering high-quality customer service and building effective interpersonal relationships, including strong listening, verbal, and written communication skills
⦁ Skilled in using computer applications and enterprise systems, including the Microsoft Office suite and the Microsoft 365 platform
⦁ Ability to perform and prioritize multiple tasks seamlessly ensuring accurate and timely completion, while exhibiting strong attention to detail and organization
⦁ Ability to work effectively both independently and as part of a team in collaborative environments, engaging with faculty, staff, and external stakeholders
⦁ Ability to identify routine issues and escalate non-standard problems using established procedures in a fast-paced work environment
⦁ Ability to review basic information and follow policies, procedures, and guidelines when completing assigned tasks
⦁ Ability to coordinate assigned work and communicate effectively with faculty and staff to support campus and departmental operations
⦁ Ability to maintain a high level of diplomacy and tact, ensuring confidentiality and discretion with sensitive and confidential information
⦁ Knowledge of theories of student development, student engagement, student success, and career development
⦁ Knowledge of current practices in student affairs and higher education to include proper methods and resources for compliance, disabilities covered under ADA, student disciplinary actions and the Family Educational Rights and Privacy Act (FERPA)
⦁ Knowledge of strategic enrollment management principles and best practices in student affairs

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds unassisted, or up to 25 pounds with the assistance of other employees or equipment as appropriate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Tarrant County College is committed to providing equal access to its employment process. Reasonable accommodations are available to qualified applicants who need an accommodation to participate in the application, interview, assessment, or selection process. To request an accommodation, contact The Office of Human Resources via email at HRemployeerelations@tccd.edu.