Title: Coordinator, Student Care Services

Department: NE Student Support Services

Campus Location: Northeast Campus

Employee Classification: APT - Administrative

Position Type: FT - Regular

Grant Funded: No 

Pay Frequency: Monthly

Compensation Details:  Starting Pay - 70,400; Commensurate with education and experience

Work Hours: Monday - Friday 8:00am - 5:00pm; Hours may vary occasionally due to evening and weekend programming and events.

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant:

Job Summary:

This role is responsible for supporting student care coordination, non-clinical case management, prevention education, and CARE Team support. The Coordinator conducts student outreach, facilitates resource referrals, maintains case records, and assists with programs and initiatives that promote student well-being, retention, and success.

Primary Duties and Responsibilities:

Essential Performance Requirements*
⦁ Conducts non-clinical case management for students referred through CARE, student conduct, academic, and grievance processes by assessing needs, coordinating resources, and providing follow-up support
⦁ Initiates outreach and maintains communication with students experiencing academic, personal, or basic-needs challenges to support persistence, retention, and well-being
⦁ Coordinates referrals to campus and community resources and monitors student engagement with recommended services and support programs
⦁ Maintains assigned cases, preparing case updates, documenting interventions, maintaining accurate records in Maxient and other institutional systems, and assisting with follow-up actions.
⦁ Consults and collaborates with faculty, staff, students, and community partners to facilitate coordinated support services and appropriate referral pathways for students of concern
⦁ Assists with the planning, coordination, promotion, and delivery of prevention education programs, workshops, trainings, and awareness initiatives for students, faculty, and staff
⦁ Collects, tracks, and compiles assessment data, participant feedback, and program outcomes to support departmental reporting, compliance, and continuous improvement efforts
⦁ Supports departmental reporting, data collection, and assessment activities related to student success, wellness, prevention education, and CARE Team initiatives
⦁ Assists with special projects, outreach initiatives, educational campaigns, and other departmental activities that advance the goals of Student Conduct, CARE, Prevention Education, and Student Affairs

Service Excellence
⦁ Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
⦁ Supports the mission, values, goals, and principles of the College

Supervision
⦁ Works under the supervision of the assigned campus leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

⦁ Bachelor’s degree three (3) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience

Preferred Qualifications:

⦁ Master's degree in Higher Education, Student Affairs, Counseling, Social Work, Psychology, Human Services, or a related field
⦁ At least two (2) years working experience in Student Affairs, case management, behavioral intervention, student conduct, CARE/Behavioral Intervention Teams, or student support services
⦁ At least 1 year’s working experience using Maxient or comparable case-management systems
⦁ At least one (1) year’s professional working experience in a higher education environment

Knowledge, Skills and Abilities:

⦁ Skilled in delivering high-quality customer service and building effective interpersonal relationships, including strong listening, verbal, and written communication skills
⦁ Skilled in using computer applications and enterprise systems, including the Microsoft Office suite and the Microsoft 365 platform
⦁ Ability to perform and prioritize multiple tasks seamlessly ensuring accurate and timely completion, while exhibiting strong attention to detail and organization
⦁ Ability to work effectively both independently and as part of a team in collaborative environments, engaging with faculty, staff, and external stakeholders
⦁ Ability to identify routine issues and escalate non-standard problems using established procedures in a fast-paced work environment
⦁ Ability to coordinate assigned work and communicate effectively with faculty and staff to support campus and departmental operations
⦁ Ability to maintain a high level of diplomacy and tact, ensuring confidentiality and discretion with sensitive and confidential information

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds unassisted, or up to 25 pounds with the assistance of other employees or equipment as appropriate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Tarrant County College is committed to providing equal access to its employment process. Reasonable accommodations are available to qualified applicants who need an accommodation to participate in the application, interview, assessment, or selection process. To request an accommodation, contact The Office of Human Resources via email at HRemployeerelations@tccd.edu.