Title: Business Services Associate

Department: DT Business Services

Campus Location: Southeast Campus

Employee Classification: CLR - Clerical

Position Type: FT - Regular

Grant Funded: No 

Compensation Details:  Starting Pay - 40,976.00

Work Hours: Flexibility is required, as occasional evening and weekend hours may be necessary based on department needs.
Rotating every 2-weeks:
Monday - Friday 8:00am - 5:00pm
Monday - Thursday 10:00am - 7:00pm; Friday 8:00am - 5:00pm
Required to work any extended weekend hours scheduled 9:00am - 4:00pm (January & August)

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant:

Job Summary:

Reporting to the Manager of Business Services, the Business Services Associate is responsible performing processes to maintain student accounts, while supporting other office tasks. This position may be responsible for collections, payment plans, refunds, contract billings, 1098T, cashiering duties, student sponsored billing, and student payroll.

Primary Duties and Responsibilities:

Essential Performance Requirements*
Manages all HigherOne customer service related issues and assists students, faculty, and staff in person, by telephone, or by email
Processes payments, balances cash drawers, prepares bank deposits, and processes petty cash and miscellaneous deposits
Processes and invoices third party sponsorships for student accounts and corporate services; receipts payment and maintains records
Ensures accurate allocation of military tuition benefits to student accounts and return of funds to Veterans Affairs
Analyzes and processes student account balances and refunds and corresponds with payment plan company and collection agencies in order to maintain current and past tuition and miscellaneous accounts
Verifies and posts details of business transactions, such as returned checks, funds received and disbursed
Prepares vouchers, invoices, account statements, requisitions, reports, spreadsheets, and other records
Oversees student worker hiring process and time entry and distributes employee timecards and paychecks
Maintains lost and found items and campus key inventory; distributes and receives keys from faculty, staff, and administrators
Handles vending machine service issues and refunds
Orders and stocks supplies for office as necessary

Service Excellence
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the Manager of Business Services

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

High School diploma or General Equivalency Diploma (GED)
At least one (1) college-level course in accounting, business, communications, computer science, or equivalent training and/or work experience
Two (2) years of experience in customer service, preferably in a college or university setting
At least one (1) year’s working experience in a team-centered environment

Preferred Qualifications:

Bilingual in Vietnamese verbal and written
At least one (1) year's working experience using Microsoft Excel to prepare reports, spreadsheets, and other records and documents
At least one (1) year's working experience in a customer service environment using phone, email, and live chat

Knowledge, Skills and Abilities:

Skilled in excellent customer service and interpersonal relationships
Skilled using computer applications and enterprise systems, including word processing, spreadsheet, and presentation software
Ability to work effectively in a collaborative environment
Ability to analyze financial data and provide sound recommendations based on policy, procedure, practice, and existing regulations
Ability to handle large amounts of money and records accurately

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.