Title: Testing Proctor

Department: SO Testing Services

Campus Location: South Campus

Employee Classification: ISP - Instructional Sup

Position Type: PT - Temporary

Grant Funded: No 

Compensation Details:  Starting Pay - $16.55

Work Hours: Varies based on department needs

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant: This is a part-time position, with a maximum of 19.5 hrs. per week

Job Summary:

Reporting to the Coordinator of Testing, the Testing Proctor provides exam proctoring of students for assessments, quizzes, and final exams. This position works as scheduled throughout the academic year.

Primary Duties and Responsibilities:

Essential Performance Requirements*
⦁ Serve as proctor for a variety of testing activities (e.g. CLEP, TSI, instructional testing, professional certification exams, etc.) advising students on these tests.
⦁ Explains testing center procedures and monitors students as they test
⦁ Maintains a safe and calm testing environment at highest level of cleanliness and order
⦁ Checks identification before testing and seat examinees for testing
⦁ Assists customers with scheduling exams
⦁ Processes and delivers test reports; maintain confidentiality of all records in accordance with FERPA
⦁ Monitor entry and exit into the testing room, and enforce test security procedures before and during testing
⦁ Organizes, distributes, and collects all test materials as directed
⦁ Ensure all testers receive the appropriate testing accommodations as instructed by the Instructor or Disability Services
⦁ Reports suspected irregularities in a timely manner to examinee supervisor or student development staff

Service Excellence
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
⦁ Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the Coordinator of Testing

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

⦁ High School Diploma or General Equivalency Diploma (GED)
⦁ Two (2) years' working experience in customer service
⦁ Certification for each exam if required for the Professional Certification Testing Center

Preferred Qualifications:

⦁ At least one (1) year's working experience in test proctoring
⦁ At least one (1) year's working troubleshooting basic technical issues during the exam process

Knowledge, Skills and Abilities:

⦁ Skilled in excellent customer service and interpersonal relationships
⦁ Skilled using testing software, computerized applications, and enterprise systems, including word processing, spreadsheet, and presentation software
⦁ Ability to work effectively in a collaborative environment
⦁ Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
⦁ Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations
⦁ Ability to work outside normal hours in support of on-call assignments/events/processes/projects
⦁ Ability to work with and support student success and assist the students with minimal interruption to others
⦁ Ability to perform and prioritize multiple tasks seamlessly while exhibiting strong attention to detail and organization, ensuring confidentiality and discretion

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.