Title: Supervisor, Retention and Graduation

Department: DT Records and Reports

Campus Location: Trinity River Campus

Employee Classification: CLR - Clerical

Position Type: FT - Regular

Grant Funded: No 

Compensation Details:  Starting Pay - $50,500

Work Hours: Monday - Friday 8:00am - 5:00pm

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant:

Job Summary:

This role is responsible for leading a team in the identification of students who are near degree or certification completion to provide encouragement and support resources to promote retention and graduation.

Primary Duties and Responsibilities:

⦁ Leads team in identifying students who are near degree or certification completion (having between 50 – 63 semester credit hours), and works with other student support areas to promote retention and graduation
⦁ Researches best practices and methods of recruiting from student stop out pool
⦁ Establishes and maintains a close working relationship with academic advising on each campus to effectively direct students in their plan of program completion
⦁ Coordinates and develops relationships with area institutions to increase reverse transfer graduation rates
⦁ Collaborates with the Registrar, Admissions, and other student support departments to increase the number of student graduates
⦁ Utilizes information from the student information system and ZogoTech reporting to generate metrics each term to aid in degree completion reviews
⦁ Provides support to leadership with completing end-of-term student processes
⦁ Serves on committees to collect feedback and share efforts to promote completion and graduation

Service Excellence
⦁ Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
⦁ Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the assigned department leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

⦁ Associate's degree or 60 college semester hours and five (5) years' working experience related to the Essential Performance Requirements; or any equivalent combination of education and working experience
⦁ One (1) year working experience supervising (e.g., managing direct reports, leading projects or processes)

Preferred Qualifications:

⦁ Bachelor's degree
⦁ One (1) year working experience with student records management in a college or university setting
⦁ One (1) year working experience using a student information system in a college or university setting

Knowledge, Skills and Abilities:

⦁ Knowledge of the Family Educational Rights and Privacy Act (FERPA) and best practices for protecting student privacy
⦁ Knowledge of academic programs of study and related calculations (i.e., grade point average, minimum hours earned), in addition to transfer credit evaluation practices and their application in program completion
⦁ Skilled in excellent customer service and interpersonal relationships, including strong listening, verbal, and written communication
⦁ Skilled using student information computer applications and enterprise systems, including word processing, spreadsheet, and presentation software
⦁ Skilled in establishing and maintaining successful and strong relationships with individuals and teams by fostering productive teamwork, flexible adaptability, and keeping a focus on attaining unit goals
⦁ Ability to successfully lead in a team-centered environment by guiding and motivating others towards achieving organizational goals, while delegating work appropriately to meet College and campus deliverables
⦁ Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
⦁ Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.