Title: Student Lifecycle Systems Lead

Department: DT IT Systems

Campus Location: TCCD District Offices

Employee Classification: APT - Administrative

Position Type: FT - Regular

Grant Funded: No 

Compensation Details:  Starting Pay - $84,321.00; Commensurate with education and experience

Work Hours: Monday - Friday 8:00am - 5:00pm

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant:

Job Summary:

Reporting to the Executive Director of IT Systems, the Student Lifecycle Systems Lead coordinates the identification of system requirements and functional design specification to support the student journey through TCC systems. The role will work flexibly and independently across Institutional boundaries, including IT Services, Administrative and Support Services, Student Affairs and Academic areas support teams and units in the use of ERP and student systems to develop and improve business processes through their effective use of the systems.

Primary Duties and Responsibilities:

Essential Performance Requirements*
Analyzes and interprets information from a wide variety of sources to understand business challenges and identify and deliver appropriate change
Keeps up to date with policies and procedures for student administrative processes
Plans and leads the implementation of new processes and systems, including ongoing process review and associated documentation
Produces and communicates relevant updates and briefings on developments related to systems and processes; tracking and amending documents and manuals as necessary
Collaborates with colleagues to identify and scope change requirements, leading project groups and cross-department developments
Collaborates with Testing and Quality Assurance staff to ensure extensive and detailed testing of new developments, upgrades, and enhancements
Creates and updates communications, training, and documentation to support changes to operational activities and procedures
Influences and persuades colleagues to adjust practices and requirements to achieve operational and systems efficiency
Remains aware of, and responds to, a changing policy environment; proactively advising senior managers of change requirements as appropriate
Maintains and develops excellent working relationships with key vendor staff and contacts at a range of levels, always working in partnership with colleagues in IT Services and other internal stakeholders
Implements and manages processes to gather feedback on systems use and liaise with vendors and IT Services to initiate innovation and change

Service Excellence
Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through the Tarrant County College (TCC) Institute
Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the Executive Director of IT Systems

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

Bachelor's degree
Five (5) years' working experience with technical systems
Two (2) years' experience working with Higher Education Student Information Systems

Preferred Qualifications:

Master's degree
At least two (2) years' working experience planning and leading the implementation of new processes and systems related to Ellucian Banner and/or Colleague Student Information Systems (SIS)
At least one (1) year's working experience leading ERP and CRM implementations within large, complex, multi-campus and/or College systems of higher education
At least (1) year's working experience with analyzing, evaluating, and designing solutions to meet security / compliance requirements impacting Student Information Systems (SIS)
At least one (1) year's working experience leading testing enhancements and bug fixes; coordinating user acceptance, and regression and integration testing
At least one (1) year's working experience analyzing, evaluating, and interpreting sensitive and complex data

Knowledge, Skills and Abilities:

Knowledge of troubleshooting and the ability to resolve user issues in a daily support capacity
Knowledge of the Higher Education sector and an awareness of future challenges the sector may face
Knowledge of student recruiting, admissions, and administrative processes and procedures
Knowledge of Student Information Systems and other systems integrated into the student lifecycle, including the underpinning technical infrastructure of Student Information Systems and construction of a student record (or equivalent)
Skilled in excellent customer service and interpersonal skills
Ability to work effectively in a collaborative environment
Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
Ability to delegate work appropriately to faculty and staff to meet College and campus deliverables
Ability to use computer applications and enterprise systems, including proficiency with word processing, spreadsheet, Visio, and presentation software

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.