Title: Specialist, Academic Support

Department: District Academic Support Services

Campus Location: TCCD District Offices

Employee Classification: CLR - Clerical

Position Type: FT - Regular

Grant Funded: No 

Pay Frequency: Monthly

Compensation Details:  Starting Pay - $50,500

Work Hours: Monday-Friday, 8:00am -5:00pm, Summer Schedule: Monday-Thursday, 7:30am -6:00pm

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant:

Job Summary:

Reporting to the assigned department leader, the Specialist, Academic Support assists with development of office workflow and technical procedures for Academic Support Services including transfer equivalence tables, degree audits, institution research, prior learning assessment, office web page, course section development and maintenance, academic and event space management, and/or other office assignments.

Primary Duties and Responsibilities:

Essential Performance Requirements*
⦁ Applies technical skills to troubleshoot the academic and event space management system, transfer equivalence, academic calendar, course sections, degree audit, and other academic application
⦁ Performs ongoing maintenance of various academic tables, such as courses, transfer equivalencies, and institution research in the student information system
⦁ Evaluates findings from regular audits of various academic tables, making informed decisions to conduct maintenance
⦁ Provides guidance for the development of scheduled classes each term
⦁ Determines student eligibility to award prior learning assessment credit and adjust degree audit requirements for course-work substitutions, ensuring compliance with institutional guidelines
⦁ Assists with development of the schedule, including schedule recommendations and space allocation
⦁ Assists the Coordinator with project planning, design, development, and implementation with exception to degree audits, institution research, transfer equivalencies, courses, sections, academic and event space management, prior learning assessment, and term sessions
⦁ Provides district support and assists with training for exception to degree audits, institution research, transfer equivalencies, courses, sections, academic and event space management, prior learning assessment, and term sessions
⦁ Collects and analyzes data for identification of trends to inform schedule development and ensure compliance with institutional and state guidelines
⦁ Assists with system setup and maintenance for space management and academic scheduling solutions
⦁ Interprets course section and space management inquiries and performs corresponding operational actions, ensuring compliance with scheduling protocols and system workflows
⦁ Conducts routine and ad hoc audits of course sections, room inventories, and event data to ensure accuracy and compliance, completing necessary updates

Service Excellence
⦁ Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
⦁ Supports the mission, values, goals, and principles of the College

Supervision
⦁ Works under the general supervision of the assigned department leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

⦁ Associate's degree or 60 college hours
⦁ Two (2) years' working experience related to the Essential Performance Requirements

Preferred Qualifications:

⦁ Microsoft Excel Specialist: Microsoft Excel Associate or Microsoft Excel Specialist: Microsoft Excel Expert certification
⦁ At least one (1) year’s working experience with room reservation or scheduling software systems such as Ad Astra
⦁ At least one (1) year’s working experience managing student information in an Enterprise Resource Planning system such as Colleague
⦁ At least one (1) year’s working experience developing and leading training
⦁ At least one (1) year’s working experience with section building and maintenance for credit and non-credit courses

Knowledge, Skills and Abilities:

⦁ Knowledge of higher education standards and policies
⦁ Skilled in excellent customer service, including strong listening, verbal, and written communication
⦁ Skilled using applications and enterprise systems, including word processing, spreadsheet, and presentation software such as Microsoft Excel, Word, Outlook, and PowerPoint
⦁ Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
⦁ Ability to work effectively in a collaborative environment
⦁ Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations
⦁ Ability to delegate work appropriately to faculty and staff to meet College and campus deliverables
⦁ Ability to adaptively perform and prioritize multiple tasks and projects seamlessly, ensuring accurate and timely completion, while exhibiting strong attention to detail and organization

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.