Title: Manager, Campus Support Services

Department: DT Campus Support Services

Campus Location: Northeast Campus

Employee Classification: APT - Administrative

Position Type: FT - Regular

Grant Funded: No 

Compensation Details:  Starting Pay - $70,400; Commensurate with education and experience

Work Hours: Monday - Friday 8:00am - 5:00pm; Varies based on department needs.

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant:

Job Summary:

This role is responsible for coordinating, organizing, and supervising the Campus Support Services team at their designated campus as well as managing integration and troubleshooting issues with audiovisual (AV) equipment, computer hardware, software, and network issues directly.

Primary Duties and Responsibilities:

Essential Performance Requirements*
⦁ Leads a team to manage, troubleshoot, install, and provide support in the operation of computer equipment and AV systems
⦁ Assists in the preparation of annual equipment budget and prepares necessary work-related reports
⦁ Monitors and provides Tier 2 support for helpdesk tickets
⦁ Resolves issues that arise between users of the campus technology equipment and campus support personnel
⦁ Interprets instructions, technical data, and blueprints and interfaces with audiovisual consultants and Vendors on District classrooms and meeting space renovations
⦁ Meets with conference center and campus administration for consultation on audiovisual and computer needs
⦁ Identifies aging technology areas or inoperative computer and AV equipment and makes recommendations for repair, upgrade, or replacement
⦁ Coordinates lab configurations and software deployment with campus users to meet specific department needs on a semester basis
⦁ Analyzes technology needs of campus users and recommends and implements solutions to meet those needs including deployment of replacement computers, backing-up user data, migration, software installation, and AV technology matrix control systems, such as Extron and Crestron

General Supervision and Management
⦁ Develops and evaluates institutional and professional effectiveness plans and goals for Campus Support personnel
⦁ Supervises the Campus Support Services team

Service Excellence
⦁ Participates on behalf of the College in external community organizations and associations as needed to directly support essential performance requirements achievement
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through the Tarrant County College (TCC) Institute
⦁ Supports the mission, values, goals, and principles of the College

Supervision
⦁ Works under the general supervision of the assigned department leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

⦁ Bachelor’s degree and five (5) years’ working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience
⦁ One (1) year’s working experience supervising (e.g., managing, evaluating the performance of others)

Preferred Qualifications:

⦁ Current Extron or Crestron Certifications, such as AV Associate, Certified Control Specialist, etc.
⦁ Current IT Project Management Certification or equivalent IT certification (e.g. ITIL Foundation)
⦁ Current MS Endpoint Configuration Manager Certification, Intune/Azure, or JAMF Certification

Knowledge, Skills and Abilities:

⦁ Knowledge of computer operation, networking, and technology
⦁ Skilled in AV matrix classroom integration, such as Extron and Crestron
⦁ Skilled in excellent customer service, support, and interpersonal relationships, including strong listening, verbal, and written communication
⦁ Skilled in multitasking
⦁ Ability to work effectively in a collaborative environment
⦁ Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
⦁ Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations
⦁ Ability to delegate work appropriately to faculty and staff to meet College and campus deliverables
⦁ Ability to use computer applications and enterprise systems, including proficiency with word processing, spreadsheet, and presentation software

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.