Title: Manager, Business Services

Department: DT Business Services

Campus Location: Trinity River Campus

Employee Classification: APT - Administrative

Position Type: FT - Regular

Grant Funded: No 

Pay Frequency: Monthly

Compensation Details:  Starting Pay - $79,300; Commensurate with education and experience

Work Hours: Monday - Thursday 8:00am - 7:00pm Friday 9:00am - 5:00pm
Summer Hours: Monday - Wednesday 7:30am - 7:00pm, Thursday 8:30am - 7:00pm, Closed on Friday
Weekend hours during peak registration

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant: At this time, this opportunity is only open to internal TCC Employees

Job Summary:

This role is responsible for leading campus Business Services operations that support the College’s financial stewardship, student service objectives, and operational effectiveness. Provides functional leadership for the delivery of Business Services programs and services, ensuring compliance with institutional policies, regulatory requirements, and sound business practices. Serves as a key campus resource and liaison, collaborating with district and campus stakeholders to support service excellence, financial accountability, process improvement, and student success.

Primary Duties and Responsibilities:

Essential Performance Requirements*
⦁ Administers campus Business Services operations by maintaining student accounts, collections, payment plans, refunds, refund requests, cashiering, contract billing, 1098-T processing, payment processing, and student-sponsored billing activities
⦁ Manages daily operational activities and service delivery to support efficient, accurate, and customer-focused Business Services operations
⦁ Resolves complex student account issues and responds to inquiries from students, third-party sponsors, faculty, staff, administrators, and external stakeholders in accordance with College policies and procedures
⦁ Oversees campus cash management activities and internal controls to safeguard assets and ensure compliance with established financial, regulatory, and security requirements
⦁ Monitors operating expense accounts, student accounts receivable activities, and related financial records to support accuracy, accountability, and reporting requirements
⦁ Oversees contractual and sponsored billing activities to ensure accurate billing, documentation, and compliance with applicable requirements
⦁ Prepares, reviews, and maintains financial, operational, and regulatory records and reports related to Business Services activities
⦁ Coordinates records management activities, including the review, retention, and disposition of departmental records in accordance with College requirements
⦁ Serves as a campus representative for Business Services by participating in campus and district meetings, committees, initiatives, and special projects that support operational effectiveness and student success
⦁ Collaborates with district and campus stakeholders, including Facilities and Emergency Management, to support effective business practices and operational support services
⦁ Oversees assigned operational support functions, including key control and lost-and-found processes, and coordinates related activities with appropriate campus and district departments
⦁ Supports the administration, functionality, configuration, and effective use of Business Services ERP systems and related software applications and provides guidance regarding business processes and system integration
⦁ Supports student success initiatives through the effective delivery of Business Services programs and services

General Supervision and Management
⦁ Leads the recruitment, selection, onboarding, training, scheduling, and performance development of assigned staff.
⦁ Oversees daily work activities, provides training and guidance, monitors performance, and ensures work is completed accurately and efficiently.
⦁ Performs advanced or more complex functional work alongside staff while supporting departmental operations and service delivery.
⦁ Provides direct day-to-day leadership and guidance to staff to support effective task completion and employee development.

Service Excellence
⦁ Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
⦁ Supports the mission, values, goals, and principles of the College

Supervision
Works under the supervision of the assigned department leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

⦁ Bachelor’s degree and five (5) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience
⦁ Two (2) years' working experience supervising (e.g., leading people, processes, programs, or projects that included planning, execution, and monitoring of outcomes)

Preferred Qualifications:

⦁ At least one (1) year’s working experience in a college or university setting
⦁ At least one (1) year’s working experience using enterprise resource planning (ERP) systems or related financial and student information systems
⦁ At least one (1) year’s working experience using Microsoft Excel to analyze reports

Knowledge, Skills and Abilities:

⦁ Knowledge of student account operations, cashiering, billing, accounts receivable, and related Business Services operations
⦁ Knowledge of accounting principles, cash management practices, internal controls, and applicable financial regulations
⦁ Knowledge of enterprise resource planning (ERP) systems, software applications, and records management practices
⦁ Skilled in analyzing financial and operational information to support decision-making, reporting, and compliance requirements
⦁ Skilled in providing customer service and communicating effectively with students, employees, and external stakeholders
⦁ Skilled in coordinating multiple priorities and operational activities in a fast-paced environment while maintaining accuracy and attention to detail
⦁ Skilled in leading, training, and developing employees to support effective service delivery and operational performance
⦁ Ability to interpret and apply College policies, procedures, and regulatory requirements to resolve complex issues
⦁ Ability to collaborate with district and campus stakeholders to support operational effectiveness, process improvement, and student success
⦁ Ability to support the effective use and integration of Business Services systems and technologies

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds unassisted, or up to 25 pounds with the assistance of other employees or equipment as appropriate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.